Blueknow

Blueknow, is a SaaS platform that specializes in shopping cart recovery via WhatsApp and Email. It works by using a no-code integration where you copy and paste a tag onto your website, which allows the platform to collect data. When a consumer abandons a cart, the platform sends personalized messages that include a direct and permanent link to their shopping cart. This ensures that the consumer's cart is always complete when they return, even if they switch devices, clear cookies, or the cart has expired in the e-commerce platform. The solution also handles the technical complexities of using WhatsApp, such as managing the WhatsApp Business API account, designing templates, and maintaining the phone number's reputation. It also provides a dashboard to track the performance of your campaigns, including funnels, charts, and data extractions. Blueknow's team also provides continuous analysis and A/B testing to optimize campaigns and maximize sales.

Features

Take the consumer directly to their cart: The solution provides a direct, permanent link that ensures a consumer's cart is always complete, even if they change devices, clear cookies, or the cart has expired in the e-commerce platform.

Expand your consents while building trust: You can recover carts from anonymous and guest consumers by offering them a way to get their cart via WhatsApp or email.

WhatsApp cart recovery: 3 times more effective: A WhatsApp-based strategy can achieve a recovery rate up to three times higher than email.

WhatsApp: Driving growth with AI: The platform maintains personalized, two-way conversations with consumers to resolve their questions and guide them toward completing a purchase.

Full support and zero concerns: You get a dedicated Customer Success Manager who handles the technical complexities from integration to maintenance. The platform provides a dashboard with complete information on campaign performance and our team offers continuous analysis and A/B testing to optimize results.

Recover one sale for every 3 or 4 clicks: The solution achieves a click-to-purchase conversion rate between 25% and 40%.